Shipping policy

Committed to timely delivery of your order. However, delays in deivery due to adverse weather conditions, carrier delays or address errors are beyond our control. Our estimated delivery time does not include the time it takes for international orders to be released by local customs.

After your order ships, you will receive an email confirmation.

 

When will I receive my order?

Our jewels are produced according to orders, we need some time for casting, polishing and setting gems. Shipping times may vary, but most orders ship within 2 weeks of purchase, pending availability and credit verification. Once your order ships, we estimate that you will receive your order within 7-10 business days of the ship date.

If you have any additional shipping questions,feel free to contact us a info@yinzhenggems.com or at (+86)18607840325

 

·All loose diamond orders usually ship 5 to 10 days after the order date.

·All custom items usually ship within 2 to 3 weeks of the order date.

Please note that all shipments require an adult signature at the delivery destination.

 

Shipping and handling

Free shipping on orders over $149.99(Excluding group buys and custom orders). We usually use DHL/Aramex/FedEx to send items. 

If you need to specify express, please contact customer service

 

Duties and Taxes

Are duties and taxes included in my order total?No. Duties, taxes, and any applicable customs charges are not included in your order total at checkout.

These charges are determined by the customs authority of your shipping destination and must be paid directly by the customer when the package arrives in your country.

 

How are duties and taxes handled?

Customs duties, taxes, and related fees vary depending on the laws and regulations of your country, Once your order arrives at the destination country, your local courier or customs office will contact you with a payment request for any applicable charges. Delivery will proceed after payment is completed.

 

Please note:

·We do not collect or remit duties and taxes on your behalf

·If you choose to refuse delivery due to customs charges, return shipping and any associated fees will be deducted from your refund

·These charges typically include import duties, local sales tax, and processing fees as determined by your country's customs authority

·It is possible for some international orders to experience a delay in customs, We have no control over this and ask that you please contact your local customs agency for any customs- related questions or issues.

We recommend contacting your local customs office for a more detailed estimate of potential charges placing your order

 

Declared Value

To prevent theft, the declared value of international packages shall not exceed $500 USD. If you have special requirements, contact us for help.